TERMS OF USE
Effective 11/30/2024
Welcome to Cook’s Haven! By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase or using our services. If you do not agree with these terms, you may not access our website or use our services.
General Information
Cook’s Haven provides handcrafted soy candles and wax melts. All products are made with love and care; however, slight variations in appearance may occur due to the handmade nature of the items.
Use of the Website
- You must be at least 18 years old or have parental/guardian consent to make purchases.
- By using our website, you agree not to misuse or abuse the platform, including attempting unauthorized access or disrupting operations.
Ordering and Payments
- Product Availability: All products are subject to availability. In the rare event an item is out of stock, we will notify you promptly.
- Pricing: Prices are listed in US Dollars and are subject to change without notice.
- Payment: We accept Visa, Mastercard, PayPal. Payment must be completed at checkout.
Shipping and Delivery
- Processing Time: Orders are typically processed within 1–3 business days.
- Shipping Time: Delivery times may vary based on location. Cook’s Haven is not responsible for delays caused by the shipping carrier.
- Shipping Fees: Customers are responsible for shipping costs unless otherwise stated during promotions.
Returns and Refunds
- Returns: Due to the nature of our products, returns are only accepted for damaged or defective items. Please contact us within 7 days of receipt.
- Refunds: Approved refunds will be issued to the original payment method within 7–10 business days.
- Non-Refundable Items: Used candles or melts, and items damaged due to misuse, are not eligible for return or refund.
Product Safety
- Always burn candles responsibly and keep them away from flammable objects, children, and pets.
- Follow the safety instructions provided on the product label. Cook’s Haven is not responsible for accidents resulting from misuse.
Intellectual Property
All content on this website, including text, images, logos, and branding, is the intellectual property of Cook’s Haven and may not be copied, reproduced, or distributed without permission.
Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy [insert link] for details on how your information is collected, used, and protected.
Limitation of Liability
Cook’s Haven is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
Changes to the Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page, and your continued use of the website constitutes your acceptance of such changes.
Contact Us
Email: info@cooks-haven.com
Phone: 702-672-5807